For Buyers

❓ What is No1.Luxury?

No1.Luxury is a platform where you can design your dream luxury watch or jewelry piece and instantly send it to hundreds of verified global stores. Retailers review your request and reply with availability, pricing, and delivery timelines — saving you hours of searching.

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❓ Can I really design my own luxury item?

Yes! Our configurator allows you to customize watches (bezel, dial, strap, case) or jewelry (metal, gemstone, shape, setting) across brands like Rolex, Omega, Patek Philippe, Cartier, Richard Mille, and more. You can also use our AI Design Studio for automated suggestions.

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❓ Is this a marketplace or a store?

No1.Luxury is a platform, not a store. We connect you directly with vetted sellers. You receive multiple quotes and communicate with sellers directly through our chat system.

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❓ How long does it take to get quotes?

Most users receive their first responses within 1–24 hours, depending on the rarity or customization level of the request.

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❓ Can I negotiate with sellers?

Yes. We provide a live chat system where you can speak with multiple sellers, ask questions, and even negotiate price or delivery terms.

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❓ How do I know the sellers are legitimate?

Every seller is individually verified by our team before joining the platform. We only work with reputable, established luxury retailers and dealers.

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❓ What if I don’t find a match?

If no store has your exact match in stock, some may offer to custom-produce it or propose near matches. You’re under no obligation to purchase.

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❓ Do you handle payments?

Currently, payments are made directly between you and the seller. We are developing secure escrow options for future releases.

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For Sellers

❓ How does No1.Luxury benefit my store?

We deliver high-intent, ready-to-buy customers directly to you. No need to upload full inventory. You only respond when you have a relevant match — saving you time and increasing closing rates.

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❓ What kind of buyers use this platform?

Our users include luxury collectors, high-net-worth individuals, stylists, personal shoppers, and professionals seeking rare or custom luxury goods.

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❓ Is there a fee to join?

We offer free and premium seller tiers. Premium sellers get early access to leads, analytics, and branding features. Contact us at partners@no1.luxury to apply.

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❓ How do I get notified about matching requests?

You’ll receive alerts when a configuration matches your inventory or capabilities. You can reply with pricing, lead time, and initiate chat instantly.

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Technical & Support

❓ Is my data secure?

Yes. We use bank-grade encryption and never sell your personal information. See our [Privacy Policy] for full details.

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❓ Can I use this on mobile?

Yes. No1.Luxury is fully responsive and works beautifully on desktop, tablet, and mobile devices.

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❓ I have more questions. How do I contact support?

You can email us at support@no1.luxury or use our live chat on the bottom-right corner of the screen.